Shipping & Returns
How much does it cost to ship my order?
Simply Audrey offers flat rate shipping. Once in awhile we will run a special offering free shipping on larger orders.
When will my order ship?
Your order will be shipped within three business days of cleared payment. Once your order ships, you will receive a shipping confirmation email from Simply Audrey with your tracking information so that you can track and anticipate your order’s arrival.
What is your return policy?
Our return policy lasts 30 days from the purchase date. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. All items being returned must have all original retail tags attached. Gift cards are non-returnable.
To initiate a return, please email us at firstname.lastname@example.org with your order number and last name.
Do I have to pay for return shipping?
To return your product, you should mail your product to: Simply Audrey, 587 Running Cedar Lane, Durham NC 27705, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.