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FAQs

What if I can’t find what I’m looking for?

Check our site often as we post new items weekly. However, if you are looking for something specific that you cannot find on our website, we do offer Fashion Curation and Personal Buying services. A team member will meet with you to discuss what it is you want, and using our partners and resources, we will find it for you! No purchase necessary. Visit our Services page for more information.

 

How do I determine my size?

We understand that determining which size to purchase can be tricky. If you have questions regarding size conversions, please visit reference our sizing chart for clarity. And remember--you always have 14 days to return an item.

 

How do you determine condition of your items?

All our items fall within one of four categories:

  • NEW - A brand-spanking-new product acquired directly from a premier brand department store or from the designer. Our new items will have the original tags attached.
  • NEW (W/ TAGS) - An item that has been curated from an established luxury consignment boutique. This item is unworn and with original tags attached.
  • PRISTINE - An item that has been curated from an established luxury consignment boutique, and shows no signs of wear. 
  • EXCELLENT - This category is reserved for unique, vintage finds. While we take pride in the condition of all our products, we give grace to our rare vintage pieces. That in the "Excellent" category is an item that has been curated from an established luxury consignment boutique, and shows light wear throughout. All of these items have been dry cleaned (when applicable) and are ready-to-wear.

    Where do you acquire your inventory?

    All NEW products are acquired directly from premier brand stores or directly from the designer. 

    All PRE-LOVED items have been meticulously hand-picked from one of our reliable and established luxury consignment boutique partners, all of which employ in-house authenticators.

    Simply Audrey guarantees that all items sold on our site and at our pop-up stores are 100% authentic. 

     

    What if I receive a damaged item?

    We do our best to describe an item's condition as accurately as possible. If you feel that an item you received is not as described, please email us at hello@simplyaudrey.com within three days of your order’s delivery date. Provide us specific details regarding your purchase, and include any applicable images so that we can fully evaluate the situation and determine any further action that we can take.

     

    What is your return policy?

    You can return clothing by initiating a return via email within 14 days of an item(s) delivery date. Please email us at hello@simplyaudrey.com with your order number and last name, and we'll take it from there. All items being returned must have all original retail tags attached. 

     

    Do I have to pay for return shipping?

    While Simply Audrey will provide you with a shipping label to return the item, you will be responsible for paying a flat rate return fee. The product must be mailed within 48 hours of having your return approved.

     

    When will my order ship?

    Your order will be shipped within three business days of cleared payment. Once your order ships, you will receive a shipping confirmation email from Simply Audrey with your tracking information so that you can track and anticipate your order’s arrival.

     

    Do I have to pay sales tax?

    We are required to charge North Carolina sales tax, which is where Simply Audrey has an operational presence.

      

    Do you have an actual storefront?

    We currently have a storefront located at 406 W. Franklin Street in Chapel Hill, NC. We are proud to share a space with DB Sutton & Co. Wine Shop.

     

    When is your next pop-up shop?

    We are always actively pursuing pop-up shop and trunk show opportunities in the Raleigh-Durham-Chapel Hill area. Visit our Events page for upcoming pop-up shops. Interested in hosting an event? Please email Karen at hello@simplyaudrey.com.