Where do you acquire your inventory?
The Brand New
I scour high-end designer sales, small luxe boutiques and large luxury retail stores throughout the country looking for the best quality pieces at the best prices. Nothing is secured from an outlet (which often sells pieces of lower quality and inferior materials.)
I meticulously handpick preloved and vintage items from stores that specialize in luxury consignment, all of which employ in-house authenticators. While I am currently working with 2-3 trusted clients on a consignment basis, Simply Audrey is not a consignment store. Because I meticulously handpick each item, my inventory is smaller, but you can trust the quality.
How do you determine condition of your items?
These pieces are brand-spanking-new, and sourced directly from the designer, or purchased from a luxury store/boutique. Absolutely nothing is acquired from an outlet store.
New with Tags
This describes preowned pieces that are in perfect condition. They have not been worn and still have the original tags attached.
Our preloved pieces come in four conditions: New with Tags (NWT), Pristine, Excellent and Very Good.
Our vintage pieces are a minimum of 20 years old, and are assigned one of our Preloved Conditions.
What if I can’t find what I’m looking for?
Check our site often as we post new items weekly. However, if you are looking for something specific that you cannot find on our website, we do offer Fashion Curation and Personal Buying services. A team member will meet with you to discuss what it is you want, and using our partners and resources, we will find it for you! No purchase necessary. Visit our Services page for more information.
How do I determine my size?
We understand that determining which size to purchase can be tricky. If you have questions regarding size conversions, please visit reference our sizing chart for clarity. In addition, we will usually indicate in the item description if the piece does NOT run true-to-size.
What if I receive a damaged item?
We do our best to describe an item's condition as accurately as possible. If you feel that an item you received is not as described, please email us at firstname.lastname@example.org within three days of your order’s delivery date. Provide us specific details regarding your purchase, and include any applicable images so that we can fully evaluate the situation and determine any further action that we can take.
What is your return policy?
Please refer to our Returns & Shipping page.
When will my order ship?
Your order will be shipped within three business days of cleared payment. Once your order ships, you will receive a shipping confirmation email from Simply Audrey with your tracking information so that you can track and anticipate your order’s arrival.
Do I have to pay sales tax?
We are required to charge North Carolina sales tax, which is where Simply Audrey has an operational presence.
When is your next pop-up shop?
We are always actively pursuing pop-up shop and trunk show opportunities in the Raleigh-Durham-Chapel Hill area. Visit our Sales & Events page for upcoming pop-up shops. Interested in hosting an event? Please email Karen at email@example.com.