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FAQs

How do you determine condition of your items?

Please refer to our blog post titled "The Secret To Where We Source Our Pieces".

     

      Where do you acquire your inventory?

      Please refer to our blog post titled "The Secret To Where We Source Our Pieces".

       

      What if I can’t find what I’m looking for?

      Check our site often as we post new items weekly. However, if you are looking for something specific that you cannot find on our website, we do offer Fashion Curation and Personal Buying services. A team member will meet with you to discuss what it is you want, and using our partners and resources, we will find it for you! No purchase necessary. Visit our Services page for more information.

       

      How do I determine my size?

      We understand that determining which size to purchase can be tricky. If you have questions regarding size conversions, please visit reference our sizing chart for clarity. And remember--you always have 14 days to return an item.

        

      What if I receive a damaged item?

      We do our best to describe an item's condition as accurately as possible. If you feel that an item you received is not as described, please email us at hello@simplyaudrey.com within three days of your order’s delivery date. Provide us specific details regarding your purchase, and include any applicable images so that we can fully evaluate the situation and determine any further action that we can take.

       

      What is your return policy?

      Please refer to our Returns & Shipping page.

        

      When will my order ship?

      Your order will be shipped within three business days of cleared payment. Once your order ships, you will receive a shipping confirmation email from Simply Audrey with your tracking information so that you can track and anticipate your order’s arrival.

       

      Do I have to pay sales tax?

      We are required to charge North Carolina sales tax, which is where Simply Audrey has an operational presence.

       

      When is your next pop-up shop?

      We are always actively pursuing pop-up shop and trunk show opportunities in the Raleigh-Durham-Chapel Hill area. Visit our Sales & Events page for upcoming pop-up shops. Interested in hosting an event? Please email Karen at hello@simplyaudrey.com.