Sales and Customer Support
Email: info@simplyaudrey.com
Press Inquiries
All press requests should be sent to info@simplyaudrey.com
Shopping & Currency
All
prices on our site are listed in US dollars, and charged in US dollars.
The exact exchange rate that you will pay is determined by the bank
that has issued your credit card, but in general it will match very
closely with the going exchange rates. The following web page features a
quick, easy, & free foreign exchange rate calculation using
up-to-the-minute exchange rate.XE.com - Foreign Exchange Rate Calculator Shipping US Domestic Orders:
$0-$74.99 = FLAT RATE OF $7
$75 order and up = FREE!
We
ship via USPS First Class Mail or USPS Priority Mail. We are not
responsible for transit time and delivery confirmation is emailed upon
request. Once we have shipped it out, it is out of our hands and no longer our responsibility.
Typically take 2-7 days to arrive excluding weekends and holidays.
Canada Orders:
$0-$74.99 = FLAT RATE OF $7
$75 order and up = FREE!
Canada orders are shipped via USPS first class international mail. Orders typically take 1-6 weeks to arrive depending on destination excluding weekends and holidays. Unfortunately, we CANNOT track international orders and therefore are not responsible if your order is lost or stolen. Once we have shipped it out, it is out of our hands and no longer our responsibility. We are also not responsible for any additional fees upon delivery.
International Orders:
FLAT RATE OF $12.
International orders are shipped via USPS first class international mail.
Orders typically take 1-6 weeks to arrive depending on destination excluding weekends and holidays. Unfortunately, we CANNOT track international orders and therefore are not responsible if your order is lost or stolen. Once we have shipped it out, it is out of our hands and no longer our responsibility. We are also not responsible for any additional fees upon delivery.
There are no returns or exchanges on Canada and International orders at this time.
By purchasing from www.simplyaudrey.com the buyer agrees to these terms and conditions.
If you have any questions regarding shipping, please email us at: info@simplyaudrey.com. Gift Cards - (coming soon)
Returns & Exchanges
We do not accept returns/exchanges on international orders. Returns/exchanges are not accepted on sale items, jewelry or hair accessories
Returns are gladly accepted within 14 days for store credit or exchange. We do not provide refunds or cash back at this time.
Returns/exchanges must be in original condition, unworn, unwashed, and
with original tags still attached if applicable. Items with packaging must have all
parts included in the return. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
To begin processing, please e-mail us at within 7 days upon receipt of order at info@simplyaudrey.com with:
1. Your order number
2. Description of item(s) to be returned/exchanged
3. Your reason for return/exchange
Note:
Please specify if you would like to make a return for store credit or
an exchange. If you would like an exchange, please include the item
(description and size) you would like to exchange for.
4.
Please make sure that the item(s) are well packed and sent with
delivery confirmation.
Once we receive your package we will process your request upon approval.
Damages/Defective Merchandise
Please
inspect your purchase as soon as it arrives. Damage claims on shipped
items must be made within 48 hours of package arrival. No claims can be
made after 48 hours. If for some reason there is damage or defect to
your item, please notify us immediately.
Sales Tax
We
collect 8.75% CA sales tax on all orders shipped to addresses in
California. Residents in other states are responsible for complying with
local state tax laws. Sizing At Simply Audrey, we carry many different brands so each style may vary slightly in sizes. We try to get measurements as often as possible, but they are not always posted. Please contact us if you need exact measurements on a particular style or size that is not posted. In general sizes go up between sizes by 1" at chest and waist and 1/2" at total length although each company and style may slightly vary. It is best to take one of your favorite fitting garment and compare measurements to what we have posted. Please also note that these measurements are in inches.
Out of Stock
While
we do our best to keep all items on our website in stock, there may be
instances when an item you order may not be available. In this case,
please e-mail us and we will notify you by e-mail the expected ship
date. |
